Responsible AI Statement
AI features are disabled by default. A tenant admin must explicitly enable them per organisation, and the enablement is recorded in the audit log.
1. Where AI is used
Today, AI appears in three places inside Vedge:
- Diagnostic assist— surfacing differential diagnoses and suggested investigations from a doctor’s chief-complaint + findings input.
- Lab / imaging interpretation support — a plain-language summary alongside the raw result a practitioner reviews.
- Documentation helpers — summarising long encounter notes into structured fields on request.
We do not use AI for autonomous decisions about care, billing, eligibility, or claim adjudication.
2. Human-in-the-loop
Every AI output in Vedge is surfaced to a licensed practitioner for review and acceptance. Nothing written by AI is persisted into the clinical record until a practitioner takes an action on it — either accepting, editing, or discarding.
3. What data we send
AI features send the minimum data needed to produce a useful suggestion:
- The specific clinical prompt (e.g. chief complaint, current findings, relevant history) the practitioner composes.
- Where it would harm accuracy to remove them, anonymised references like “45-year-old female” — never the patient’s name, ID number, phone, or address.
The AI provider we use today is OpenAI (United States), accessed under an enterprise zero-retention agreement. Prompts and responses are not stored by the provider beyond the duration of the request.
4. No training on your data
We do not allow our AI providers to train or fine-tune their models on your prompts or clinical content. The contractual zero-data-retention posture is backed by the sub-processor’s own enterprise terms.
5. Known limitations
- AI suggestions reflect patterns in general medical literature and may miss locally-specific disease prevalence, drug availability, or formulary preferences.
- Output quality degrades with ambiguous or extremely brief prompts. Practitioners should review every suggestion against the patient’s full record.
- AI is not a substitute for imaging interpretation by a radiologist, nor for laboratory interpretation by a pathologist — it provides decision support only.
6. Opt-in + opt-out
Tenants opt in by flipping the AI feature in the tenant admin console. They may opt out at any time; on opt-out, the feature is disabled for every practitioner in the tenant. Individual patients may ask their clinic to disable AI for their record only.
7. Clinical responsibility
AI-generated suggestions are clinical decision support only and do not constitute a diagnosis. Final clinical judgment rests with the licensed practitioner, and the employing facility retains its duty of care.
See also: our Terms of Service §14 (warranties + disclaimers) and Compliance §4 (health-professions councils).